Forum Discussion

joeyryan's avatar
joeyryan
New member | Level 1
2 years ago

I'm not getting the 6-digit code to my email address, so I can't enter my account.

Hi, I have an Essentials account through my other email [removed per Community Guidelines] and created this one to be able to post on here.  I was logged out of my other account and when the pr...
account access
emails
security
joeyryan's avatar
joeyryan
New member | Level 1
2 years ago

Yes, I’ve checked both the inbox and the junk/spam folders with no luck. I’ve also added the no-reply email address to no avail. 

I don’t have any devices linked to the Dropbox account in question so I can’t check the notifications since I can’t log in. 

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Got it. One more thing I’d like you to try is reset your Dropbox password. Are you able to sign in to your account after that? 

If not, I’ll go ahead and log a ticket for you to the email address you see here.

  • joeyryan's avatar
    joeyryan
    New member | Level 1
    2 years ago

    Unfortunately, I am also not receiving the email to change my password.

    The email you are going to log a ticket for is not the one from the one that I’m having difficulty logging into. Is there anyway you can check from my Essentials account that charges me monthly?

    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Hey joeyryan, here's what we can do.

      I'll send an email to your Community-linked email address. Once we're there, you can forward the email chain to the desired email address, reply back to me from it and we'll take it from there.

      How does that sound? 

      • joeyryan's avatar
        joeyryan
        New member | Level 1
        2 years ago

        Sounds good.

        Thank you 

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