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I'm not getting the email to verify the email address of my Dropbox account
I am not receiving verification email to verify account. I have added no-reply as a contact, checked junk/spam folder, whitelisted the domain/email in Office 365 tenant. Is there a way for me to contact a support at Dropbox to make sure the email is being sent on their end?
3 Replies
- Nancy
Dropbox Community Moderator
Thanks for posting here, STARPROCESS.
Out of curiosity, is the email address that you’re using a personal one, or a business one?
If the latter, I’d like you to reach out to your IT department, and have them check this on their end as well, to make sure nothing’s blocking Dropbox emails from reaching your email address.
If this doesn’t work, you can log a ticket with our support team with these steps instead, and send me your ticket number here afterwards.
Keep me in the loop.
Thank you Nancy. It is a business email, but we checked and nothing seemed to be blocking it. I filled out a request through your steps. I will wait to here from you there.
- Nancy
Thanks for the update, STARPROCESS! You can send me your ticket number here, and I'll also leave an internal note to our team on your behalf.
