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Pasha-Rhett's avatar
Pasha-Rhett
Helpful | Level 5
9 months ago
Solved

Inaccessible account due to lost 2FA options with existing support ticket

Hi everyone, I'm posting this from a new Dropbox account because I'm completely locked out of my original one, and support hasn’t been helpful. I’ve been going back and forth with Dropbox support...
account access
two factor authentication
  • Pasha-Rhett's avatar
    Pasha-Rhett
    8 months ago

    I just wanted to thank the Dropbox support team. 

    They help me to recover the account. 

    Thanks! 

Pasha-Rhett's avatar
Pasha-Rhett
Helpful | Level 5
9 months ago

I appreciate all the replies.

However, even for more serious accounts—like a Google account—if you lose access to 2FA or backup codes, recovery is still possible using a passport or other government-issued ID.

It feels surprising that Dropbox, being such a major platform, doesn’t offer a similar identity verification option for account recovery.

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    9 months ago
    Pasha-Rhett wrote:

    even for more serious accounts—like a Google account—if you lose access to 2FA or backup codes, recovery is still possible using a passport or other government-issued ID.

    Which is why lots of people wont trust it with their data - because its so easy to fake those or get them 'made' online. 

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