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Pasha-Rhett's avatar
Pasha-Rhett
Helpful | Level 5
9 months ago
Solved

Inaccessible account due to lost 2FA options with existing support ticket

Hi everyone, I'm posting this from a new Dropbox account because I'm completely locked out of my original one, and support hasn’t been helpful. I’ve been going back and forth with Dropbox support...
account access
two factor authentication
  • Pasha-Rhett's avatar
    Pasha-Rhett
    8 months ago

    I just wanted to thank the Dropbox support team. 

    They help me to recover the account. 

    Thanks! 

sofiayaya's avatar
sofiayaya
New member | Level 2
8 months ago

Hi Miss! Please hep me, I have a problem with two factor authetication code.
This is a different account. So unfortunately, since it is a business account, there had been recent change of passwords and because of that whenever we try to log in no matter how accurate the email and passwords are, since the 2FA is on and my phone number is accessible, it still gets an error quote ".. couldn't send text". We have done this for hours.
We cannot log in and we need it for work. Please help us to have the account in good network or bug fix so the authentication code can be sent.

Pasha-Rhett's avatar
Pasha-Rhett
Helpful | Level 5
8 months ago

The best way is to contact the support team

 

  • sofiayaya's avatar
    sofiayaya
    New member | Level 2
    8 months ago

    Hi I already sent a ticket regarding this. Since I couldnt sign in.
    Whenever we log into that account it says Two-step verification text message couldn't be sent. <a href="/help/364">Help</a>.
    How long would they respond? we badly need it back for work. Can anyone help us escalate this.. thank you..

    • Nancy's avatar
      Nancy
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      8 months ago

      sofiayaya, can you send me your ticket number here, so that I can locate it in our system for you?

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