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Inaccessible account due to lost 2FA options with existing support ticket
Hi everyone,
I'm posting this from a new Dropbox account because I'm completely locked out of my original one, and support hasn’t been helpful.
I’ve been going back and forth with Dropbox support...
I just wanted to thank the Dropbox support team.
They help me to recover the account.
Thanks!
Hi Miss! Please hep me, I have a problem with two factor authetication code.
This is a different account. So unfortunately, since it is a business account, there had been recent change of passwords and because of that whenever we try to log in no matter how accurate the email and passwords are, since the 2FA is on and my phone number is accessible, it still gets an error quote ".. couldn't send text". We have done this for hours.
We cannot log in and we need it for work. Please help us to have the account in good network or bug fix so the authentication code can be sent.
Rich
Super User II
Super User IIWe cannot log in and we need it for work.
You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for sign in issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
