Issue with the Dropbox application v52 (freezing/ crashing) on Mac devices.

Hey teranisi - sorry to hear about this. 

Would you mind if I reached out to you via email in order to have a more in depth look into this and find what's causing your issue? 

In the meantime, could you please give our offline installer a go and also see if there are any antivirus, firewall or proxy/security settings that could be causing this? 

If I were you, just in case,  I would also take a look here for more information about this and some common troubleshooting suggestions. 

I hope this helps and please let me know what you find. Thank you in advance for your reply! 

I think I have exactly the same problem. 

Thanks.

  Luigi

Well, I realized somwthing didn't work find because I uploaded a pdf file from my iPhone and the file was not visible in my Dropbox folder on the Mac (running MacOS 10.11.6). Then I saw that the Dropbox icon in the menu bar was not visible. I run my Dropbox App but nothing happened. Thus I restarted my Mac and I downloaded the Dropbox offline installer. It seemd that the probelm was solved since the Dropbox icon appeared in the menu bar and a notification about the app update was visible. Anyway, just after less than one minute the Dropbox app crashed (the icon disappeared in the menu bar).

Then I googled on the web and I found this discussion. I tried again downloading the installer but I had to restart the machine since a strange message like "the image is damaged" comes out everytime after the installation. If I restart the machine then I can reinstall Dropbox but the same things happen and the app crashes again.

Below you can find a link to last Dropbox items in my Console diagnostics reports.

 Hope it can help you to understand.

Thanks a lot.

  Luigi

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Hi Lusil, there is no issues with the installation/network connection: I have no antivirus and the firewall is disabled. We can discuss by email as you suggested.

I have OS X 10.9.3 on a mac mini and the Dropbox client worked well until the latest update to 52.4.58 was installed yesterday automatically.

When I delete the 52.4.58 client and install the older 50.4.71 version (this is the version I have found somewhere else), the client starts correct but updates itself to 52.4.58 which causes segmentation fault when restarted.

22.06.18 16:04:54,435 Dropbox[6693]: ApplePersistence=NO
22.06.18 16:04:56,459 com.apple.launchd.peruser.502[728]: (com.getdropbox.dropbox.138192[6693]) Job appears to have crashed: Segmentation fault: 11
22.06.18 16:04:57,518 ReportCrash[6708]: Saved crash report for Dropbox[6693] version 52.4.58 (52.4.58) to /Users/rs/Library/Logs/DiagnosticReports/Dropbox_2018-06-22-160457_120600S0.crash

So I cannot use Dropbox on my mac systems without preventing the client to update itself. But I do not know how to block the automatic updates :-(

Regards Robert

Hey Robert (VerTex) - thanks for reporting this.

Sorry to hear about this cumbersome situation - let me give you some context about this. 

The Dropbox desktop client has a helper process called “DropboxMacUpdate” which checks for version updates from time to time. DropboxMacUpdate is a process that must exist on any computer on which Dropbox has been installed.

What it does is this: it runs during the installation of the Dropbox desktop application, and requires access to the Internet so as to check for the latest version and update Dropbox to the latest version if needed. 

Please note that this process must be allowed to run if you wish to install and use the Dropbox desktop application on your computer and more information can be found on the following Help Center article. 

Having said that, I would really like to help with this, so please give our offline installer a go while temporarily disabling any antivirus or security programs on your computer as they might be interfering with our software. Please let me know how this goes and we'll take it from there.

Thank you.