Forum Discussion

rawan alomari's avatar
rawan alomari
New member | Level 2
8 months ago

I've lost email access – need help accessing my Dropbox account

Hello Dropbox Support, I have lost access to the email account associated with my Dropbox account: [Removed as per Community Guidelines] Now I cannot receive the verification code that is require...
account access
emails
security
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
8 months ago

Hi rawan alomari, Faisal A, I’d recommend getting in contact with our support team directly to look into this matter in more detail.

You can do this by opening an incognito/private browsing window, while not signed into any account, and accessing this link.  
From there you should be able to contact support. Make sure to pick an email to which you can receive and send emails from.

About Security and Permissions

Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

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