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Forum Discussion
Join team/merge account potential compromise
I have lodged a ticket with support on this but I am concerned about a potential security issue. And want to see if I can get some additional information more quickly or find alternative communicatio...
I think I've found a workaround, you have to create a new personal account using a new email. Then you can link the two dropboxes and copy your files into your personal account on your desktop. Then download everything from desktop to your hard drive and unlink the business. Then I think you should be able to delete the files from their dropbox. The only thing is making certain you have every file fully downloaded and the uncertanty if the admin is able to reactivate your deleted files from the dropbox trash unless you can convince them to delete your account.
I haven't heard back from support, I imagine it will be several days?
Headaches! We have our files downloaded. I was able to download everything directly from the "team" account.
Can you use the linked account to control your merged account ie. delete it? I think unlinking from the business only removes your personal account from it - is that right? The Admin can undelete items - unfortunately. Otherwise, they sit there for 30 days before being deleted permanently. I think 30 - I read it somewhere recently but am not 100%.
Oh I'm glad to hear that! Just make sure you've got those files in a place separate from the dropbox folder or when the admin deletes your account they'll disappear. Unfortunately only an admin can delete your account from their team folder, ugh.
It is also the admin that can only permanently delete files. I mean, makes sense. If your account wasn't hijacked.
They got back to me with the same info. Only an admin can make the changes. Which is interesting because I spoke to a friend who told me that they were able to call and get their account reinstated from this maybe a year ago. I'm not paying for Dropbox going forward. This has been a total nightmanre and I"ll be recommending anyone who does to get rid of it. Especially with the Ai training they're rolling out on our files soon. I used Dropbox for a decade and I don't trust them anymore!
Yeah, I'm certain there is a way for DB to handle this on our behalf, they just don't want to. In some cases I think it would be a good policy to stop disgruntled employees from taking data with them or otherwise disrupting files that belong to an organisation. However, the whole system is flawed from the start.
I strongly recommend sharepoint or onedrive. Our organisation has been using these for years. Dropbox was set up as a convenience for specific tasks but it absolutely was not worth it. Goodluck out there!
Agreed! There should be multiple opt outs and very clear, "we are deleting your account, you sure about that" vibes. Instead it was quick and easy to make a massive mistake.
I'm on a mac and Sharepoint and Onedrive don't get along well with Macs. Thanks for the recs though! I'm going to find something more secure where employees don't have the ability to look at your stored files (also a big yikes).
I heard back from support over the weekend. It was probably a copy/paste of the same response you got.
I like how in the documentation it state merging an account requires following a series of prompts. There is exactly zero prompts. We have create a new account or merge. No dialogue boxes. Nothing. Any of your suggestions would be an improvement. Personally, I think there should be a skull and crossbones popup.
The funniest part of this I finally got everything copied onto my personal account and unlinked my new team account. All the files that were in my clients team folder are still on my computer. "security measure" my arse. Definitely unlinking Dropbox from my desktop now though!
