We’re Still Here to Help (Even Over the Holidays!) - find out more here.
Forum Discussion
ecarson123
2 years agoExplorer | Level 4
Locked out of all my dropbox accounts
Hello!
I was wondering if I could get feedback/advice from you guys in the dropbox community. I was already logged into one of my dropbox accounts but decided to log out in order to log in to my other ones. When I did and tried logging back in it asked for authentication which I then tried logging into the emails behind the account but Gmail told me that they have deleted the account. I find this weird as I have tried logging into my accounts in the past and it's never asked me for authentication. This situation has happened to me before back in 2022 but when I tried logging back in the day after it let me in. These accounts have pictures that are very special to me of family including some of those that have passed, along with important documents. I really want to get back in these accounts in order to retrieve all my pictures and just move them all onto another platform since I am always having log in issues with dropbox. Any experience stories and advice is welcome as I am currently panicking.
Thanks!
11 Replies
- Megan2 years ago
Dropbox Community Moderator
Hey ecarson123, thanks for posting here today!
Would you be able to send me your ticket number reference in order to locate it on our system?
I want to make sure it hasn't been automatically closed, and also pass my comments to the agent working on your case.
Thanks a bunch!
About Security and Permissions
Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.
The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!