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Login Access code going to an old email
authorisation code is being sent to an old email address - the primary email - which is no longer accessible. The account does have a secondary email - can the code be sent to the secondary email?
15 Replies
Thanks Jay, I'll follow up on that.
Jay, I went in to this link and it was where I was before and used the Chatbot and didn't any further.
I also posted through the Community link and this is where you responded. Can you give me a phone number of an email address to someone, as I have already gone through this and there is no clear other option via the link you sent me.
- Jay
Dropbox Community Moderator
Could you attach a screenshot showing the options you get when accessing that link from an incognito/private browsing window, since you shouldn't have to go through chatbox?
- How can I log in to a Dropbox account for which the email address is now inactive. To be clear, the address does not work and cannot be reactivated. Dropbox asks me to enter a code sent to this nonexistent address. surely this situation arises occasionally, yet dropbox seems to have no procedure to address it. I have the userID (email address) and password.
Any workaround would be much appreciated.
A member posted that Dropbox support had resolved this problem for him, but he did not share it as requested. - Mark
Super User II
Krdh wrote:
How can I log in to a Dropbox account for which the email address is now inactive. To be clear, the address does not work and cannot be reactivated. Dropbox asks me to enter a code sent to this nonexistent address. surely this situation arises occasionally, yet dropbox seems to have no procedure to address it. I have the userID (email address) and password.
Any workaround would be much appreciated.
A member posted that Dropbox support had resolved this problem for him, but he did not share it as requested.Its not always possible you can get access, however, the ONLY way is to contact support at www.dropbox.com/support while NOT logged in to any account or the forums (maybe use an incognito window) and click on the account log on issues button.
