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Forum Discussion
My account has an unknown device and two factor authentication on it - what can I do?
My account 2 factor phone number is not mine.
My active computer is not mine.
I rec’d an email from “no-reply” at Dropbox.
it got a hold of all my old contacts and started sending the same type of no reply email to them. It is not sending to my currently used contacts.
My account was free and had not been used in over 2 years.
I want
to delete the account and make this stop.
help please
19 Replies
Replies have been turned off for this discussion
- Rich
Super User II
Mcbee wrote:
My account 2 factor phone number is not mine.
You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for sign in issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
Thank you.
I have contacted support and have been assigned a ticket.Waiting for a reply.
have you heard of this before?This is continuing to be sent to contacts. I have now received another email from a contact that was also hacked.
This is going around and no one seems to be able to disable it from happening.
Still need help.
Ticket #22719262: DB: Compromised acct
Thanks for watching this a replying
It was Colby and yes I did respond. He stopped responding.
I have not heard from Sheldon.
Keep helping please.
- Megan
Dropbox Community Moderator
Hi Mcbee, keep in mind that Colby was the first agent that assisted you, and then Sheldon took over.
When you didn't respond back, the case was automatically closed by the system. Can you check your junk emails, just in case the email went there?
If you do, you can respond back to the agent assisting you, and create a new case.
Thank you Megan - great moderating.
I did not see anything anywhere from Shelodon.
How do I start a new ticket?
Can you please do?
