My account was accessed by someone else

Hi there Sofia Alvarez , sorry to hear about this.

Can you let us know some additional information about what happened so that we can assist further?

Alternatively, you could try reaching out to our support team through this form. 

Just make sure to use an incognito window and fill in all the relevant information and an email address we can reach you at. 

In any case, please keep us posted, Sofia. 

If you have 2 factor security set up on the account and they still got in then your 2 factor security code is also compromised. 

I'd secure that and reactivate it immediately. 

So sorry to hear about this, ssm00.

If the account got deleted, I don't think there's anything we can do, but can I send you an email, so we can investigate internally?

sure, my email is [removed per Community Guidelines]

Hi from me as well, ssm00!

Please note that we can only message you to the email address that's tied to your Community profile here. Do you have direct access to it?

Please check your email address, when you can ssm00. I just logged a ticket for you, so please reply to it. 

Thanks!

I have the same problem. Please help me.