No access to 2FA or security code, so I am having issues accessing my account.

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heartleo wrote:

Hey @Nancy....

where to check the email here in community....

sorry i'm not really very big dude in , I thought she send it to my google account

I don't know where to look for that email

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The email account linked to your Dropbox account is where it will be sent

Hi @Mark...

I open my dropbox account, but I couldn't find any email, I'm sure she send it , but I don't know where to look into it

Hi heartleo, the email won't be in your Dropbox account. 

You need to check your email's inbox for it, can you give it a go? 

hi dear,

yes I checked my email, but there's nothing there... even i checked the spam

same my name as : 
removed

I checked again, and I can see the email on my end, and it was sent to this exact address. 

In this case, heartleo, can you try to contact Dropbox Support directly for this?

You can visit the Support page while you're not signed in to a Dropbox account, including these forums. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

Once you do, feel free to send me the ticket number reference, in order for me to locate it on my end.

Let me know more!

Hi Megan,

I want to take this opportunity really to thank you, for your help and support,
if you see the email from your side, means I'm looking in the wrong place...bkz i have no idea, where to look into the email rather than the gmail inbox... one small favor.. can you plz just tell me where to find it 

when you say : "...it was sent to this exact address. "... this address is where

Hello, dear

I found it, and I replied to your email, according what you mentioned to do... sorry my bad...
I double checked the spam folder, and it was there..
i had the ticket #, so now what to do

Hi heartleo! I can see you’ve now replied back to Megan. She’ll review your case, and get back to you as soon as possible in the same email thread, so you don’t need to do something else on your end for now.

Cheers.

Yes I did...

thanks both of you for the support and for following up