Forum Discussion

jrevers's avatar
jrevers
New member | Level 2
4 years ago

No longer have phone number for 2FA; no emergency code.

Help.  I opened up a DB account using a yahoo email as primary and paying for PLUS, and added a gmail email to it for a secondary email. Got logged out, and now can't log in to primary account becaus...
account access
security
bikram146's avatar
bikram146
New member | Level 2
3 years ago
i lost my mobile phone and can't complete two way verification due to this, I'm enable to login into my account.
  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    3 years ago
    bikram146 wrote:
    i lost my mobile phone and can't complete two way verification due to this, I'm enable to login into my account.

    Do you have another active device linked to your account that can receive the code? If not, you'll need to use the emergency backup code(s) you were given when you enabled two-step verification.

     

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