Forum Discussion

jrevers's avatar
jrevers
New member | Level 2
4 years ago

No longer have phone number for 2FA; no emergency code.

Help.  I opened up a DB account using a yahoo email as primary and paying for PLUS, and added a gmail email to it for a secondary email. Got logged out, and now can't log in to primary account becaus...
account access
security
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi DIGI-ONE, you need to use the emergency backup code(s) you were given when you activated two-step authentication, or you would need another active device already signed into your account. 

 

Do you have access to either one of these? 

 

Without either of those, there's not much that we can do. 

DIGI-ONE's avatar
DIGI-ONE
Explorer | Level 3
3 years ago
So pretty much I'm screwed then, because I don't own that phone anymore that's linked to the account and my PC no longer has Windows on it any longer either. God only knows where the emergency codes are and if I even saved them.
  • DIGI-ONE's avatar
    DIGI-ONE
    Explorer | Level 3
    3 years ago
    Again the last time I used the account was over 4 years ago, would be wonderful if there was another way to authenticate

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