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No longer have phone number for 2FA; no emergency code.
Help. I opened up a DB account using a yahoo email as primary and paying for PLUS, and added a gmail email to it for a secondary email. Got logged out, and now can't log in to primary account becaus...
Well if that's the case then why am I still getting upgrade emails for that account?
Jay
Dropbox Community Moderator
Dropbox Community ModeratorHi DIGI-ONE, if need be, you can try to contact the team to see if you can access the account, and delete it manually if need be.
You can do this by opening an incognito/private browsing window, while not signed into your account, and accessing this link.
From there you should be able to contact support. Make sure to pick an email to which you can receive and send emails from.
- Well I'd be glad to delete it after you give me all my data stored or perhaps I should hire a lawyer for data theft
- Actually yes I did try to generate a support ticket and it failed and still sent me here
- Rich
Super User II
DIGI-ONE wrote:
Actually yes I did try to generate a support ticket and it failed and still sent me hereVisit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for sign in issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
