Forum Discussion

jrevers's avatar
jrevers
New member | Level 2
4 years ago

No longer have phone number for 2FA; no emergency code.

Help.  I opened up a DB account using a yahoo email as primary and paying for PLUS, and added a gmail email to it for a secondary email. Got logged out, and now can't log in to primary account becaus...
account access
security
DIGI-ONE's avatar
DIGI-ONE
Explorer | Level 3
3 years ago
Well if that's the case then why am I still getting upgrade emails for that account?
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi DIGI-ONE, if need be, you can try to contact the team to see if you can access the account, and delete it manually if need be.

 

You can do this by opening an incognito/private browsing window, while not signed into your account, and accessing this link. 


From there you should be able to contact support. Make sure to pick an email to which you can receive and send emails from.

  • DIGI-ONE's avatar
    DIGI-ONE
    Explorer | Level 3
    3 years ago
    Well I'd be glad to delete it after you give me all my data stored or perhaps I should hire a lawyer for data theft
  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey DIGI-ONE - sorry to jump in here, but did you try contacting our support team as Jay suggested? 

     

    If you did and got a ticket from our system, you can share its number here with us so that we can look it up as well, if needed. 

  • DIGI-ONE's avatar
    DIGI-ONE
    Explorer | Level 3
    3 years ago
    Actually yes I did try to generate a support ticket and it failed and still sent me here
  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    3 years ago
    DIGI-ONE wrote:
    Actually yes I did try to generate a support ticket and it failed and still sent me here

    Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for sign in issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

     

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