Forum Discussion

MaxHeadroom's avatar
MaxHeadroom
Explorer | Level 3
1 year ago

Not getting an email from Dropbox to enter my account

We have a Dropbox account that I can't seem to get into.   the email address and password is correct, but it keeps on wanting to send an email to the account.  I checked for the email and it's no...
account access
security
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
1 year ago

I’m sorry to hear about this, MaxHeadroom. 

 

The email you’re referring to, is it the one about the one-time security code perhaps?

 

If yes, you can also add no-reply@dropbox.com to your email contacts as a test. 

 

In case that doesn’t help either, you can log a ticket with our support team with these steps. Please make sure to send me your ticket number here afterwards. 

 

I’ll be waiting for your updates!

  • MaxHeadroom's avatar
    MaxHeadroom
    Explorer | Level 3
    1 year ago

    I sent a request to support, I am unsure if they will get back to me

     

    YES I have checked for the NO-REPLY email and it never came to me, that is what I am explaining. 

     

    I have also tried to log into my hotmail.com account, and also can not log in, I think there is something wrong with your system.  the only way I was able to log in is because I was logged in on my phone.  I am now fearful that your system is not working and I will lose my files. 

     

    • Nancy's avatar
      Nancy
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      1 year ago

      Can you send me the ticket number you should’ve received after logging your ticket to our system? I can leave an internal note on your behalf for our support team to see.

      • MaxHeadroom's avatar
        MaxHeadroom
        Explorer | Level 3
        1 year ago

        the ticket is Ticket #23491191: DB: Not getting my email from your system

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