Forum Discussion

MaxHeadroom's avatar
MaxHeadroom
Explorer | Level 3
1 year ago

Not getting an email from Dropbox to enter my account

We have a Dropbox account that I can't seem to get into.   the email address and password is correct, but it keeps on wanting to send an email to the account.  I checked for the email and it's no...
account access
security
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
1 year ago

Can you send me the ticket number you should’ve received after logging your ticket to our system? I can leave an internal note on your behalf for our support team to see.

MaxHeadroom's avatar
MaxHeadroom
Explorer | Level 3
1 year ago

the ticket is Ticket #23491191: DB: Not getting my email from your system

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    1 year ago

    Hi MaxHeadroom, thanks for sharing that with us! 

     

    I can see that you've successfully logged in a ticket indeed. I've notified our Speacialists and they'll be with you shortly. 

     

    Hang tight, and thank you for your patience! 

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