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Pete417's avatar
Pete417
New member | Level 2
3 years ago

Not receiving verification email, how can I verify my account?

I have not been able to receive verification email or password reset email.

I've added no-reply@dropbox.com to my google contacts account.

I've checked my spam folder. 

I've verified my address is correct. 

 

Please do help me sort this out

 

Peter

account access
emails

106 Replies

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  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi Bigfishbelly, happy Monday! 

     

    I just sent you an email, in order for us to have a closer look into this. 

     

    I'll be happy to see you there! 

  • Bigfishbelly's avatar
    Bigfishbelly
    Explorer | Level 3
    2 years ago
    Hi newbie here in the community. I have the same problem , my email is good but not receiving dropbox emails . Yahoo says it is at the end of dropbox , somthing to do with dropbox has to refresh my email address in their system . Please help ü ( note : this is for my other account )
  • dson131's avatar
    dson131
    Explorer | Level 4
    2 years ago

    Thanks, got it and have just replied

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    I just sent you an email dson131!

     

    I'll see you there, cheers!

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Thanks, dson131.

     

    Can we send you an email, so we can look further into this?

  • dson131's avatar
    dson131
    Explorer | Level 4
    2 years ago

    Hi Jay,

    It's a private business domain using Gmail

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi dson131, thanks for bringing this to our attention.

     

    Are you using a public email provider or a private business domain?

     

    This will help me to assist further!

  • dson131's avatar
    dson131
    Explorer | Level 4
    2 years ago

    Hi,

     

    I've signed up for a new Dropbox account and despite receiving the welcome email I am not receiving the verification email. As with others complaining of this problem I have added no-reply@dropbox.com to my address book and created filters to ensure emails are not sent to spam. This is really frustrating as I need access to the account urgently. 

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