Your workflow is unique 👨‍💻 -  tell us how you use Dropbox here.

Forum Discussion

Pete417's avatar
Pete417
New member | Level 2
3 years ago

Not receiving verification email, how can I verify my account?

I have not been able to receive verification email or password reset email.

I've added no-reply@dropbox.com to my google contacts account.

I've checked my spam folder. 

I've verified my address is correct. 

 

Please do help me sort this out

 

Peter

account access
emails

106 Replies

Replies have been turned off for this discussion
Show More
  • Mariexshx's avatar
    Mariexshx
    Explorer | Level 3
    1 year ago
    I can't access my account because a security code is required, which should be sent to my email address. But I can't find one there. I think I forgot to verify my email address.
  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    1 year ago

    Hey Mariexshx, I'd like to have a closer look into this, if you don't mind.

     

    Can I send you an email, in order for us to investigate there, since it'd be more account-specific?

     

    Let me know! 

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    1 year ago

    Just sent you the email, I'll see you there Mariexshx!

     

    Thanks! 😎

  • Benhart78's avatar
    Benhart78
    Explorer | Level 4
    1 year ago

    Hi,

     

    Despite requesting via different browsers and adding as a safe email address I fail to receive the verification email.

     

    Please help.

     

    Thanks.

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    1 year ago

    Hi there, Benhart78, let's see what we can find together about this! 

     

    I'd like to have a more account-specific look on this, but I think I'd prefer if we switch over to email. Would that be okay with you?

     

    Let me know more, and we'll take it from there!

  • Benhart78's avatar
    Benhart78
    Explorer | Level 4
    1 year ago

    Hi Megan,

     

    That's great - I take it you have my email address.

     

    Thanks.

  • Benhart78's avatar
    Benhart78
    Explorer | Level 4
    1 year ago

    Hi Megan,

     

    Just checking you received my last message and have my email.

     

    Thanks.

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    1 year ago

    Hi Benhart78, no worries, I got you!

     

    I just sent you an email, and I'll be happy to have a closer look into this. Thanks!

  • Benhart78's avatar
    Benhart78
    Explorer | Level 4
    1 year ago

    Hi Megan,

     

    Can you confirm the account type please? Was it Hotmail, Google etc as I don't appear to have received any messages.

     

    Thanks.

About Security and Permissions

Find answers to your questions about Dropbox account security and permissions.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!

Recent Discussions