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Old account closed due to inactivity. What can I do?
How do I reopen my account after it got closed? I have one registered with my Yahoo account and it got closed on May 2nd and I want to reopen it so I can move my files to another account, This account is one I just made to post this.
ferpal1 wrote:
My account gor closed due to inactivity. I have been away for a while and did not need to access the account but is there a way to re open it?
More than likely, no. Once an account has been deleted, it's gone. You can try asking Support but they may not be able to assist you.
Open your ticket here: https://www.dropbox.com/support
Track your ticket here: https://dropbox.zendesk.com
Replies take approximately 1 - 3 business days with Plus users getting priority (longer for Basic users).
18 Replies
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hello there !!!!!!!!!!!!!
IT IS A KIND REMINDER!!! I REALLY NEED MY ACCOUNT BACK,
CAN ANYONE JUST GET BACK TO ME BY ANY ANSWER ?????????
I have realized that you have closed my drop box account, i am trying to view my folders with no luck.I need to open the account again in order to view my folders please.thank youHi,
How do i contact the support directly??
any email address ? any telephone number ???
- Rich
Super User II
The link to open a ticket was posted earlier in this thread. Just scroll up. Phone support is only available for Business Advanced accounts.
can you please send me the email on [email address removed by moderator]?
I still did not receive any email from you
- Rich
You can open a ticket yourself, as was posted earlier in this thread.
Open your ticket here: https://www.dropbox.com/support
Track your ticket here: https://dropbox.zendesk.com
Replies take approximately 1 - 3 business days with Plus users getting priority (longer for Basic users). - Jane
Dropbox Staff
Please all, my account was deleted due to inactivity. Is there any way i can restore the files and photos inside it? Please it is very important.
This is my email. [personal information removed per the Community's Guidelines]- Rich
Mohammedjmahmood wrote:
Please all, my account was deleted due to inactivity. Is there any way i can restore the files and photos inside it?
Unfortunately, once an account is deleted, neither the account nor the files within it can be recovered.
