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Old Email Account with gmail overwritten with google login.
Hello together!
I need help and hope someone here can show me how to solve my problem...
Today I got a new smartphone and I installed the Dropbox App on it. When you want to log into your account you can choose to login with google etc. or to login via e-mail and password.
My account was created years ago with my Gmail Email and a password (not directly with the Gmail account, hope you know what I mean). Now, today I wanted to login into my dropbox account on my new phone, but i choosed to login with google and not log in via mail and password. Now a new account was crated with my googleaccount and I can´t reset my old password, because now I only can enter the new account.
Pls help me. Thank you very much!
The Google Sign on would not overwrite your account, so it's possible that you have another Dropbox account under a similar email.
Do you have any emails from Dropbox before you used the sign in, to confirm the exact address it was sent to?
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Like I have a two accounts existing and when I entered one its asked to confirm with another account. I'd like to use only one account!
Most disappointing indeed. I have removed dropbox from my tools.
- Same thing happened to my Dropbox account! Lost years of photos when I logged into the same account on a new phone. Sucks.
- I truly wish that were the case. Unfortunately, despite many, many attempts and thorough verification, I’m psychologically preparing for the eventuality that my data and allocated data volume have been lost 😞
- Nancy
Dropbox Community Moderator
Hmm, I see. My guess then is that there could be a small typo when inserting your email address at the Dropbox login page. Even a dot for example will be perceived by Dropbox as a different/new email address and you’d be basically creating a new separate Dropbox account (which seems to be the case here).
One more thing to try is to reset your password from the login page. If you follow the prompts after that from the correct email address, you should be directly logged in to your Dropbox account.
The oldest email I can find using my gmail account is from 2015, though I think I started using it in 2011.
I do have a secondary drop box account I opened recently which works with another mail service I use, but that account works as expected.
- Nancy
To one Dropbox account, not really (unless you add secondary emails to the same Dropbox account, but you can only have one primary email address that you use to sign in).
I was just wondering if there’s a second Dropbox account that has the extra quota, and which is linked to a totally different email address. You can also double check this by opening all email addresses you may have and checking their inbox/spam folders. Do you see any older emails from Dropbox there?
The only address I used for accessing that particular account was gmail. I have indeed accessed files from that gmail account recently. Much less than a year ago, maybe 3 months max.
I wasn't aware that one could attribute multiple email addreses to only one dropbox account.
- Nancy
Thanks for giving that a try, TomWatson93! Besides Gmail, do you have any other email addresses that could have been used to access that Dropbox account?
Also, when was the last time you accessed it? Is it possible it’s been more than a year?
Hello, for some unexplained reason, I was not able to answer as TomWatson, and had to submit a new username.
I have indeed tried signing in again without using the "Sign in with Google" option, using my original account address, and it just brings me to an empty drop box account without the standard 2GB allocated quota.
Thanks for your reply!
