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Forum Discussion
Old email deleted - lost password - how can I log in to new computer??
Ok, so I bought the upgraded version a while back (5 years ago?) and have always had this on my laptop (always signed in). I just got a new computer and realized that my original login email is too ...
Rich
Super User II
Super User II
Ofunk wrote:
... my original login email is too old from a previous employer that no emails are being forwarded to my new email address. Of course I forgot the old password, so is there any way I can recover it?
Unfortunately, without access to the email address, there's no way to gain access to the account. Your best option is to contact your previous employer and see if they can recreate the address, even temporarily, so you can receive the reset information. Failing that, you would need to start with a new account.
If you're still being charged for that account you can contact Support to have any future charges removed, but they typically won't give you access to the account without access to the email address.
