Need to see if your shared folder is taking up space on your dropbox đŸ‘šâ€đŸ’»? Find out how to check here.

Forum Discussion

Mark889's avatar
Mark889
New member | Level 2
3 years ago
Solved

Owner cant access account

I can't login as the owner, an employee set the account up and has left, I've tried to access as owner but login says the e-mail doesn't exist anymore. I can login as me but I cant control the accoun...
account access
security
  • Nancy's avatar
    Nancy
    3 years ago

    Thanks Mark889 for the extra info!

     

    If this is a free Basic account indeed, you shouldn’t have an admin account; admin accounts only exist on Business teams. 

     

    Is it possible that the admin account that you mention is a separate personal account, which was deleted by the previous user?

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Thanks Mark889 for the extra info!

 

If this is a free Basic account indeed, you shouldn’t have an admin account; admin accounts only exist on Business teams. 

 

Is it possible that the admin account that you mention is a separate personal account, which was deleted by the previous user?

Mark889's avatar
Mark889
New member | Level 2
3 years ago

Ah OK, this would make sense, so I suppose it doesn't really matter as long as I have full editing, its just annoying that the icon still shows and says user deleted. Many thanks for your help Nancy.

About Security and Permissions

Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!