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thebattina's avatar
thebattina
New member | Level 2
3 years ago

Recovering Personal DropBox after Business Admin deletes member

I have always used a personal DropBox account. I joined a team account and synced my accounts. When they deleted my team account, I can no longer access my personal files (neither email address is re...
Account Access
dropbox business
Offboarding
Team member
Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
3 years ago

Hi thebattina, thanks for bringing this to our attention.

 

If you've been deleted from a Dropbox Business team by the admin, then it isn't possible for you to recover the account directly.

 

You'll need to ask the admin to recover your account to the team, provided it hasn't been longer than 7 days, since that is the time allowed for them to recover a deleted user.

 

After that, they can convert the account to a personal account away from the team.

 

If you have any further queries, feel free to message back.

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