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Forum Discussion
Sign in with Apple ID shows that the account is disabled
Hello, If I try to sign in/continue with Apple id in browser or iOS app. It shows an error > account is disabled. But when I sign in using the same icloud email, there is no any issue. I made a ...
Hi Megan,
Yes exactly, that’s what actually happend.
I’m using dropbox for more than a decade and at that time there was no any option to Sign in with Apple. So, I created my account using the iCloud email. Now I thought to integrate it with Sign in with Apple. Because it’s much easier to login your account instead of tyling the email and password manually. But I mistakenly check the Hide my email option while signing in and it created qnother fresh account which I had to delete. But now when I try to sign in it shows account disabled message.
I hope it explains everything.
Thank you
Yes exactly, that’s what actually happend.
I’m using dropbox for more than a decade and at that time there was no any option to Sign in with Apple. So, I created my account using the iCloud email. Now I thought to integrate it with Sign in with Apple. Because it’s much easier to login your account instead of tyling the email and password manually. But I mistakenly check the Hide my email option while signing in and it created qnother fresh account which I had to delete. But now when I try to sign in it shows account disabled message.
I hope it explains everything.
Thank you
Hannah
Dropbox Community Moderator
Dropbox Community ModeratorHey IMExperts, sorry to jump in here.
Can you please use the steps in this article to deactivate the "Hide My Email" option for your Dropbox and then try to sign in with Apple again, to see if that helps?
Hello,
I am currently having the same problem and these steps did not help.
Thank you
Hi Megan,
Thank you for your reply.
I've already removed the Hide My Email for dropbox. But the issue still persists, as I get the same account disabled error message.
Regards,
Waseem
Hello,
I have already lost all the data I was hoping to save/backup to Dropbox, but sure.
Thank you
- Hannah
Hey jjreturned, you're currently replying from a different Dropbox account; is the jjreturned one or the JJ90A one that has the issue?
As for you, IMExperts, can we send you an email as well, so we can look into this a bit further?
- Neither, as ascertained from post topic. You can email or not
- Nancy
Hi jjreturned. If neither of these Community profiles are linked to the Dropbox account in question, you’ll need to open another browser on your computer (on which you’re NOT logged in to any Dropbox account), and log a ticket with our team via these steps:
Make sure that you are NOT signed in to ANY Dropbox account in your internet browser.
Go to this page https://www.dropbox.com/support/sign-in-issues, and select an “issue type”.
Enter your information, make sure that you enter an email address that you currently have access to, and submit it.
You will then receive a confirmation email that will have a ticket number.
Please send me your ticket number here afterwards.
- Nancy,
My ticket number is 22901334. Thank you. Hi Hannah,
Sure please, you can email whenever it is necessary.
Thanks
Waseem
i hv the same issue & the steps above didnt solve my problem. please help 😞 @dropbox-staff
- 我也是 同样的问题 解决不了
- Megan
嘿@apiplein，感谢您在这里发帖！
您能分享一些额外的信息吗？
您是否面临OP提到的同样问题？ 您可以访问与您的 Dropbox 帐户关联的电子邮件地址吗？
任何关于这方面的额外知识都会帮助我帮助你。
让我了解更多信息，我们将从那里开始！
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Hey apiplein, thanks for posting here!
Would you be able to share some additional info, please?
Do you face the same issue as mentioned by the OP? Do you have access to the email address linked to your Dropbox account?
Any additional knowledge on this, will help me help you.
Let me know more, and we'll take it from there!
一样的问题，解决不了，只要用Sign in with Apple注册的账号被删除，既无法将Sign in with Apple添加到现有账号，也无法再次用该Apple账号注册新Dropbox账号，联系了客服，但客服甚至一直无法理解发生了什么，无语。
本来想尝试下Dropbox的，结果发现连最基本的账户问题都解决不了，根本不敢付费。
你好，单号是Ticket #24194014
- Hannah
谢谢你，@Reimu！
我把你的评论转发给了那个对话，并提高了你的票的优先级。
我看到你正在与我们的专家联系，所以希望他们能很快为你提供更多信息和解决方案。
-------
Thanks for that, Reimu!
I passed your comments along to that conversation and raised the priority of your ticket.
I can see that you're in contact with our specialists, so hopefully they'll have more info and a solution for you really soon.
