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IMExperts's avatar
IMExperts
Helpful | Level 5
3 years ago

Sign in with Apple ID shows that the account is disabled

Hello, If I try to sign in/continue with Apple id in browser or iOS app. It shows an error > account is disabled. But when I sign in using the same icloud email, there is no any issue.   I made a ...
account access
Create or delete account
Mobile
JJ90A's avatar
JJ90A
New member | Level 2
3 years ago

Hello,

I am currently having the same problem and these steps did not help. 

Thank you

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi JJ90A, sorry to hear about that! 

 

Can I send you an email, in order for us to have a closer look into this? 

  • jjreturned's avatar
    jjreturned
    Explorer | Level 4
    3 years ago

    Hello,

     

    I have already lost all the data I was hoping to save/backup to Dropbox, but sure.

     

    Thank you

  • kllbrg's avatar
    kllbrg
    Explorer | Level 4
    2 years ago

    i hv the same issue & the steps above didnt solve my problem. please help 😞 @dropbox-staff

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi kllbrg, sorry to hear about that! 

     

    Do you face the same issue as the OP above? If so, can I then send you an email, in order for us to have a closer look into this?

     

    Keep me posted! 

  • kllbrg's avatar
    kllbrg
    Explorer | Level 4
    2 years ago

    thanks for the quick reply Megan 🙏🏽

    yupp, im facing totally the same issue as OP
    please, contact me via email. 

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