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IMExperts's avatar
IMExperts
Helpful | Level 5
3 years ago

Sign in with Apple ID shows that the account is disabled

Hello, If I try to sign in/continue with Apple id in browser or iOS app. It shows an error > account is disabled. But when I sign in using the same icloud email, there is no any issue.   I made a ...
account access
Create or delete account
Mobile
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi jjreturned. If neither of these Community profiles are linked to the Dropbox account in question, you’ll need to open another browser on your computer (on which you’re NOT logged in to any Dropbox account), and log a ticket with our team via these steps: 

 

Make sure that you are NOT signed in to ANY Dropbox account in your internet browser.

Go to this page https://www.dropbox.com/support/sign-in-issues, and select an “issue type”.

Enter your information, make sure that you enter an email address that you currently have access to, and submit it.

You will then receive a confirmation email that will have a ticket number. 

 

Please send me your ticket number here afterwards.

jjreturned's avatar
jjreturned
Explorer | Level 4
3 years ago
Nancy,
My ticket number is 22901334. Thank you.

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