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IMExperts's avatar
IMExperts
Helpful | Level 5
3 years ago

Sign in with Apple ID shows that the account is disabled

Hello, If I try to sign in/continue with Apple id in browser or iOS app. It shows an error > account is disabled. But when I sign in using the same icloud email, there is no any issue.   I made a ...
account access
Create or delete account
Mobile
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

很抱歉看到您遇到此问题，@Reimu。

 

如果您联系了我们的支持团队，能否请您提供沟通单号，以便我们查看？

 

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Sorry to see that you're having this issue, Reimu.

 

If you reached out to our support team, can you please give us the ticket number for the communication, so we can take a look?

Reimu's avatar
Reimu
Explorer | Level 3
2 years ago

你好，单号是Ticket #24194014

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    谢谢你，@Reimu！

     

    我把你的评论转发给了那个对话，并提高了你的票的优先级。

     

    我看到你正在与我们的专家联系，所以希望他们能很快为你提供更多信息和解决方案。

     

    -------

     

    Thanks for that, Reimu!

     

    I passed your comments along to that conversation and raised the priority of your ticket.

     

    I can see that you're in contact with our specialists, so hopefully they'll have more info and a solution for you really soon.

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