Forum Discussion

Theo c's avatar
Theo c
Explorer | Level 3
7 months ago

Someone gained access to my account and now it's blocked

Someone hacked my account I succeed for take it back but now Dropbox has block my account since 3 days.. even if I gave them the proof I pay for account, and because they block my account I can’t eve...
account access
Account Settings
security
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
7 months ago

Hey Theo c , thanks for bringing this to our attention and sorry to see that you're having this issue.

I understand how frustrating this issue can be, and that you need access to your account as soon as possible. 
Since you've already reached out to our Support, would you be able to share your ticket number reference with me? 

Keep me posted, and we'll take it from there!

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