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Theo c's avatar
Theo c
Explorer | Level 3
7 months ago

Someone gained access to my account and now it's blocked

Someone hacked my account I succeed for take it back but now Dropbox has block my account since 3 days.. even if I gave them the proof I pay for account, and because they block my account I can’t eve...
account access
Account Settings
security
Theo c's avatar
Theo c
Explorer | Level 3
7 months ago

Hello this is my ticket : 

Ticket d'assistance #25180622

I really need my account and no one answer me at the support and I can’t use the tchat from my account for contact the support, and I still pay for that..

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
7 months ago

Hi Theo c, thanks for the speedy reply!

I was able to locate your ticket number on our system.

For your convenience I changed the priority to "High" and also shared our forum thread with the agent investigating your case. Please hang tight while our agent is working towards a solution.

Thank you so much!

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