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Theo c's avatar
Theo c
Explorer | Level 3
7 months ago

Someone gained access to my account and now it's blocked

Someone hacked my account I succeed for take it back but now Dropbox has block my account since 3 days.. even if I gave them the proof I pay for account, and because they block my account I can’t eve...
account access
Account Settings
security
Theo c's avatar
Theo c
Explorer | Level 3
7 months ago

Hello this is my account I pay for it I have sent all the proof including billing and subscription details I have over 60 folders and I create new content almost every day still you keep asking me for files or login locations I travel often and my family also uses this account that explains any location changes I just want someone serious to help me get back full access I am paying for a service I can’t even use I pay through iCloud please fix this thank you!!! It’s easy to fix the situation but this take so much time I have iCloud and I still have my subscription I don’t undestrand what’s it’s complicated to find me ?

 

someone ask me that 

  1. The name of the town or city you live in.
  2. Other towns names or cities where you successfully logged in to Dropbox.
  3. The name of the last file you uploaded to Dropbox.
  4. Names and types of any linked phones or mobiledevices (include the cell carrier used).
  5. The specific name of a shared folder

 

do you think I have all the devices of my family and operator if use the subscription family ? It’s for what ????

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    7 months ago

    Nobody here can help I'm afraid Theo c​. The only people who can are support who, rightly, have to be totally sure that its being unblocked by the right person. 

    All I can suggest is replying to the ticket that is open.

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