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Suspicious email about a charge?
I received this email today and don’t know what to make of it. I definitely didn’t buy what is in the invoice. The email this came from is non-reply@dropbox.com. It has the drop box logo and at the bottom of the page it says Dropbox invoice but everything in the email says PayPal. I took screenshots I wish I could upload on here to show.
To: PayPal User
billing.receipt@PayPal.com
From: no-reply@PayPal.com
Issued March 24, 2023
Confirmation of Dogecoin (DOGE) purchase:
$634.83 via PayPal. Funds will reflect in account
Title within 24 hours. For refund or cancellation,
contact support at: +1_(888) 510-8004
Hi dmccandless Megy86 and Kennymb5384
Thanks for reporting this. If you could forward these emails to abuse@dropbox.com we will be able to look into this matter in further detail.
Regards,
Ben
35 Replies
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- Why did my links get deleted?
- Hi Megan we haven’t heard back from you? Please confirm what you would like us to do?
- Rich
Super User II
Tiffany08 wrote:
Why did my links get deleted?Perhaps because they contained transaction numbers, or a scam phone number? I didn't delete them so perhaps one of the Dropboxers did.
Those screenshots clearly look like a scam to me. They're not invoices from Dropbox themselves (meaning, an invoice for the Dropbox service). I also called the phone number listed on one of them out of morbid curiosity, since Dropbox doesn't have a phone number for their help desk, and it was clearly a scammer group. I called the number twice and they gave me a different company name each time when I asked.
I got an email from dropbox@support.com giving me an invoice for $789.40. Today is March 27th, 2023 and the email says I paid the invoice on March 28th, 2023. I have absolutely no card associated with my dropbox account and I never have had a paid membership. The email looks like is from dropbox.com and even has links to the dropbox website. Here is the email:
Someone please help me, I need to know if this is real or not because I have no idea who is paying for this. It was sent to my email that is the same email is use for my (free) dropbox account. When I called the number, it sounded like the man was running or biking, and he asked me to download anydesk.com which is a software to control other peoples computers. I hung up right then. Someone please help me, Im worried it will charge me tomorrow somehow.- Thats interesting. Thanks for the reply. So that's how that scam works is you call them and give them your information?
- My question is though how did it come from a verified Dropbox email? When I click the email it came from it contains other Dropbox emails that have been sent to me regarding when I have logged on and such. Very peculiar.
- Rich
Tiffany08 wrote:
So that's how that scam works is you call them and give them your information?That's one way, yes. There are some great Youtube videos by Mark Rober and a gentleman that goes by Jim Browning, about how some of these scams work and how they've helped to catch and shut down some of the scam call centers. Another popular method is once they get you on the phone, they get you to install remote access software, often while you're completely unaware, then they use your own computer to access your bank accounts.
nicklato12 wrote:
My question is though how did it come from a verified Dropbox email?It likely didn't. If you dig into the email headers you'll probably find that they're spoofing the email address. It's extremely simple to fake a sender's email address.
- I got an email this morning as well from no-reply@dropbox and it said an invoice of $789.40 had been paid today for a premium account. It even has Dropbox’s PO Box in SF. There is a phone number for Help Desk, but when I looked for Dropbox contact info online, I wasn’t able to find any such number.
- Rich
Msmariko wrote:
There is a phone number for Help Desk, but when I looked for Dropbox contact info online, I wasn’t able to find any such number.Very good that you checked for actual contact information on the official Dropbox site. This is the first thing that I try to teach my users about how to spot a scam! Verify information before blinding calling a number.
This isn't directed at you specifically and I'm making this large and bold so everyone sees it.
Dropbox does not have a phone number for their help desk. The only phone support they offer is for Business accounts, and it's handled via a callback. There is no published number. If anyone is telling you to contact the Dropbox help desk and have provided a phone number to call, it's a scam.
I received this email that is from no-reply@dropbox.com but the sender name says Paypal corp and if you hit reply it is addressed to a gmail that has nothing to do with Dropbox. This was what the email showed—also, not my Gmail address. The bottom of the email says Paypal corp sent you an email using dropbox invoice. I'm assuming this is a scam email, just want to know if anyone else got anything like this.
