Forum Discussion

F10nah's avatar
F10nah
New member | Level 2
8 months ago

The code is sent to an inactive email address and I can't enter my Dropbox account.

My dropbox account was set up with an email address that is now obsolete.  I can't sign in because the authentication is being sent to the obsolete email address.  I know the files are all there beca...
account access
emails
security
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
8 months ago

Hi F10nah! Thanks for posting on our Community today. 

My understanding is that you can’t access your Dropbox account because of the one-time code mentioned here, correct? 

If yes, I’d like you to try these suggestions first and let me know if they help. 

In case they don’t, I can log a ticket for you after that.

Keep me in the loop.

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