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F10nah's avatar
F10nah
New member | Level 2
7 months ago

The code is sent to an inactive email address and I can't enter my Dropbox account.

My dropbox account was set up with an email address that is now obsolete.  I can't sign in because the authentication is being sent to the obsolete email address.  I know the files are all there beca...
account access
emails
security
Rich's avatar
Rich
Icon for Super User II rankSuper User II
7 months ago
F10nah wrote:

My dropbox account was set up with an email address that is now obsolete. I can't sign in because the authentication is being sent to the obsolete email address.

You can try contacting Support, but without access to the email account you may not be able to gain access to the Dropbox account. You need to maintain an active email address on your account so you can receive password resets and one-time security codes used during sign in.

https://help.dropbox.com/account-access/lost-email-access

To contact Support, visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for sign in issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

https://www.dropbox.com/support/sign-in-issues

About Security and Permissions

Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.

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If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

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