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Forum Discussion
The Dropbox site reloads every time I try to join a team via an invitation
I received an invitation to join a team but every time I click on the "join" button, Dropbox automatically log me out because the session "expired" and I have to re-enter my password, after re enter newly my password it happens the same story, the page reloads and it asks again for my password because the session expired ,and the story continues the same way.
4 Replies
- Jay
Dropbox Community Moderator
Hi DvazDbox, thanks for bringing this to our attention.
Could you try switching browsers to see if this helps?
Otherwise, you can try using incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely.
Keep me updated with any progress!
Hello Jay
Unfortunately none of what you recommended worked, I tried reset the browser (chrome/primary), delete cookies and a second browser (edge) and the issue continues.
I'm very frustated with this situation hope you can help me because i need to have acces to the team files urgently.
- Megan
Hey DvazDbox let me also jump in here!
Is it possible to check in with the team's admin, and ask if the invitation still remains?
I'm thinking that they might have removed it, so this could be why you're seeing this message. If not, it might be helpful to ask them to cancel the existing one, and invite you anew.
Hi Megan I finally I could acccept the invitation, the page stopped reloading and asking for the password everytime but to make that happen, I had to sign out from another account I had active on my pc, in order to join my personal account to the team , and I don't understand why it was forcing me to join using an account that I didn't want to use to join , because every time I tried to choose the account I wanted to link, it showed me both options, to login with my personal account (which it was what i wanted) or log in with that other account, and when I chosed the personal account the page reloaded asking newly to choose an account to login. So very annoying i suppose there should be something malfunctionning.
