Forum Discussion

J311's avatar
J311
Explorer | Level 3
2 years ago

Trying to get a recovery email from dropbox

I have talked to aol and they can’t seem to figure this out. I can’t get emails from Dropbox with the 6 digit code. I have tried everything that I know. Super frustrated I can’t login to Dropbox beca...
account access
Dropbox Passwords
security
J311's avatar
J311
Explorer | Level 3
2 years ago

Hi jay thanks for the reply. I did both nothing  is coming through with the 6 digit code. I don’t know what else I can do

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Thanks for the update. You'll need to get in contact with our support team directly to look into this matter in more detail.

 

You can do this by opening an incognito/private browsing window, while not signed into your account, and accessing this link. 

 

From there you should be able to contact support. Make sure to enter the same email you use to login to Dropbox. 

  • J311's avatar
    J311
    Explorer | Level 3
    2 years ago
    Thanks

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