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burakckrrr's avatar
burakckrrr
Explorer | Level 3
4 years ago

Two step verification code not coming.

Hello there, When logging into my account, the two-step verification code is not coming. "We sent a code to your number ending with xxxx" but no sms is received. There is no device on which my acco...
account access
security
blurblobs_88's avatar
blurblobs_88
New member | Level 2
2 years ago

hi i need URGENT help on this,  i tried to log in to my account but the system keeps prompting me for a 2FA code and i did not opt in for.  I have not received any SMS or email messages and the loop goes on even after i change my password.  please help urgently!

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi blurblobs_88, could you clarify the exact message you're getting when trying to login? A screenshot, while hiding any personal info, would help greatly.

 

Is it referring to a code sent to your email, and SMS message, or a code from an authentication app?

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