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burakckrrr's avatar
burakckrrr
Explorer | Level 3
4 years ago

Two step verification code not coming.

Hello there, When logging into my account, the two-step verification code is not coming. "We sent a code to your number ending with xxxx" but no sms is received. There is no device on which my acco...
account access
security
fcaco's avatar
fcaco
Explorer | Level 4
2 years ago

I did try to reply. I called the phone number associated with a Dennis Gardner in Denver I believe.  Left messages.  Will try to add no-reply@dropbox.com to see if that works. I am also not sure how to get back to this thread of comments in Community.  I see it says that the authentication is not reaching my phone.  Should be not reaching my webmail.

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi fcaco, there shouldn't have been a number to call, unless you were the team admin of a Dropbox Business team.

 

After adding that email, could you try checking your spam folder as well to see if the email went there?

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