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Two step verification code not coming.
Hello there,
When logging into my account, the two-step verification code is not coming. "We sent a code to your number ending with xxxx" but no sms is received.
There is no device on which my account is open. So I can't remove two-step verification.
When I use the same phone number on another account, the code comes up.
I don't remember the security code either.
Your help is needed.
17 Replies
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- Hannah
Dropbox Community Moderator
Hey burakckrrr, thanks for reaching out to our Community.
If the SMS takes a long time to arrive or doesn't arrive at all, you might need to use an offline code generator.
Can you check this article for some more info on what you need to do?
Let me know how it goes. I can't login to my account. Two-step authentication gets stuck while sending sms.
I will remove two step verification if I can login to the account.
I guess I can't generate offline code without logging into my account.
It just sends SMS confirmation.
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The account I'm having trouble with is not the account I wrote these on.- i need urgent help
- MeganHey burakckrrr, sorry to jump in here!
As I'd like to help you out on this, do you mind if I send you an email so we can have a closer look there?
Thanks! - It would be great, I am waiting for your help.
- MeganAny time burakckrrr!
I've reached out to you via email.
Feel free to reply back as soon as possible. - I sent an e-mail yesterday
I am waiting for your return. The two-factor authentication code is not reaching my phone And I have tried all the available methods, but I cannot access my account. I want the message to reach my phone number- Hannah
Hey aliabdelmoaty98, thanks for reaching out to us and sorry to see you're having trouble accessing your account.
I moved your post to this relevant thread.
Can you check my reply here, to see if it helps?
hi i need URGENT help on this, i tried to log in to my account but the system keeps prompting me for a 2FA code and i did not opt in for. I have not received any SMS or email messages and the loop goes on even after i change my password. please help urgently!
