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David Harries's avatar
David Harries
Helpful | Level 5
3 years ago

When I sign in, I get the message: Your browser appears to be blocking dropboxcaptcha.com. Why?

When signing in I usually get the message: Your browser appears to be blocking dropboxcaptcha.com, which is required for authentication. To resolve this issue, please update any anti-virus or ad-blocking software settings to allow connections to dropboxcaptcha.com.

Please can anyone advise?  I don't understand this or how to combat it.  Thanks.

4 Replies

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey there David Harries, sorry to hear you're having issues with this.

     

    Can you please try a private browsing window without any extensions or plugins running and let us know if you notice any difference?

     

    You can also check to see if any plugins or add-ons may be interfering, by disabling them temporarily. 

     

    Thanks!

  • steve_a's avatar
    steve_a
    New member | Level 2
    3 years ago

    I am having the same issue trying to login via multiple browsers (including in private sessions).  I have cleared my cache and cookies, restarted, running no plugins and not having issues on any other site.  This is the message I am getting:

     

    Your browser appears to be blocking dropboxcaptcha.com, which is required for authentication. To resolve this issue, please update any anti-virus or ad-blocking software settings to allow connections to dropboxcaptcha.com.

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey steve_a, sorry to hear you're having issues with this.

     

    If possible, have you tried another wifi network or doing this via cellular data?

     

    A screenshot of the exact error you're getting would also help, so feel free to add one in your next reply. 

  • TechyBoyzIT's avatar
    TechyBoyzIT
    Explorer | Level 3
    3 years ago

    Disable IPv6 on your network card. Dropbox doesn't play nice with IPv6. They wont admit it but this solves 99% of issues like this.

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