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Forum Discussion
How can I get a refund for a charge on my PayPal account?
HELLO --
I'm here only because I was charged for an account that I do not have. I have shown Dropbox evidence that they took money from me via paypal and on my bank account statement. But they act like they cannot find it. I've shown proof!!! How do I reach someone who will help me???
5 Replies
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- Walter
Dropbox Community Moderator
Hey OHLISA - thanks for bringing this to our attention.
I just took a look in our system and I can see that you're in direct contact with a member of our support team about this, so I passed your comments on there, and they'll be getting back to you shortly.
Let us know if you have anything else to add in the meantime.
He keeps saying that my documents don't prove anything and that he can't find the charge. So I need help from someone who will be more deligent.
- Hannah
Hey OHLISA, thanks for the update here and for your feedback.
Usually, when our support team cannot find a charge, it means that some vital info that will help with the search, is missing.
I would suggest continuing to work with our support team member on this, but to also make sure that you're providing this info.
For example, Dropbox charges always have some sort of identification attached, like a transaction ID.
If you can locate that and provide it to the agent working on your case, they should be able to identify and assist you with the charge you received.
I hope this helps!
I've provided them with the transaction ID on my paypal account. I don't understand why they cannot find it.
- Mark
Super User II
I'm afraid nobody here can help - the only ones who can are Dropbox support as they can access the account info
