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robafc's avatar
robafc
Helpful | Level 5
9 months ago
Solved

Issue with resizing text/signature boxes on the Signatures page

Is anyone else having issues resizing boxes on a document that you are trying to send for signature?  I can move the boxes around the document but can no longer resize them to fit in a particular are...
Dropbox Sign
  • Neal's avatar
    Neal
    3 months ago

    Hi everyone,

    I just wanted to let everyone on this thread know that we recently shipped some changes for this. We’d made a number of adjustments to improve field placement.

    Thanks for your feedback!

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
9 months ago

Hey robafc, thanks for reaching out to us.

You're having this issue on the Signatures page on dropbox.com, right?

I just tested this on my end, and everything looks good, so I wasn't able to replicate your issue.

Can you send us a screenshot of the signature box and how it looks on your end when you click on it?

Do you have this issue on all the documents you send for signature or some of them?

Thanks in advance.

robafc's avatar
robafc
Helpful | Level 5
9 months ago

 

https://www.dropbox.com/scl/fi/od5n11oybg37zpqqolemd/IMG_4106.MOV?rlkey=dkps5994iihs7jgyqgc48gvht&e=1&st=l403g54c&dl=0
  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    9 months ago

    HI robafc, thanks for the video. Could you try deleting the field entirely and then adding it again to see if this helps?

    • robafc's avatar
      robafc
      Helpful | Level 5
      9 months ago

      I have tried several different documents.  The only way I was able to get it to work was to login to HelloSign.   I tried different browsers, rebooted the computer, etc…

      • Jay's avatar
        Jay
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        9 months ago

        Thanks for the info, in order to look into this matter in more detail, I'd recommend contacting the support team directly for them to investigate further.

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