Issue with resizing text/signature boxes on the Signatures page

See transcript - I finally got through to the correct tech support channel 

Chat transcript:
( 16:39:18 ) Visitor: Can I please set up a video share
( 16:39:21 ) Visitor: call
( 16:39:48 ) Visitor: or can I upload a video of what is wrong with Drop box?
( 16:39:59 ) Benedict: Hello Rob!, and thank you for contacting Dropbox support. My name is Benedict, and I will be more than happy to assist you with your issue, right away.
( 16:40:24 ) Benedict: I understand there is an issue with Dropbox , happy to look into this. I can provide an upload button to help add the video in our chat, happy to help
( 16:44:29 ) Visitor: the upload is not working
( 16:45:17 ) Visitor: it will not copy paste either
( 16:45:37 ) Benedict: Im afraid we can upload only with the upload button, lets give it one more try happy to help
( 16:46:34 ) Visitor: it says the file is too big. Can we do a screen share?
( 16:46:51 ) Visitor: this has been going on for two weeks and no one is able to help me
( 16:47:18 ) Visitor: support keeps bouncing me around
( 16:48:03 ) Benedict: Hm, do you possibly have a previous communication on the issue? there should be a ticket number to help me check, just in case your issue has been escalated to our specialized team for further troubleshoot , happy to help
( 16:48:50 ) Visitor: Ticket 
( 16:49:24 ) Benedict: Thank you
( 16:49:28 ) Visitor: they escalated me to this site to be able to do a screen share
( 16:50:43 ) Benedict: Thank you for your patience, based on the information provided I understand there is an issue with resizing the signature box when trying to send a document for signature, correct?
( 16:51:22 ) Visitor: correct - its resizing any box. I have to log into HelloSign to be able to resize a box
( 16:51:47 ) Benedict: Thank you for clarifying, any this is for any document, correct? not a specific file
( 16:51:59 ) Benedict: and this*
( 16:52:35 ) Visitor: I have tried multiple documents, multiple browsers, cleared cashe, rebooted the computer, etc.. did a rain dance :)
( 16:53:00 ) Benedict: Thank you for clarifying! One moment to look further into this please, happy to help :)
( 16:55:20 ) Benedict: Thank you for your patience, just a small detail to clarify, when you add the signature box in the document, does it show correctly the small circles and lines around the box, which are used to help resize ?
( 16:56:40 ) Visitor: yes - the circles are there. The + with present which allows me to move the box. What does not show up is the straight north to south arrow that allows me to resize the box over teh small circles
( 16:57:02 ) Benedict: Thank you very much for clarifying, now this is a bit unexpected, one moment please
( 17:01:34 ) Benedict: Thank you for your patience, I was able to replicate the issue from my side and it seems we are currently experiencing an issue with the resizing feature, thank you for bringing this to our attention and my apologies for all the frustration.
( 17:01:40 ) Benedict: Due to the circumstance of this issue, I would like to take this via email in order to transfer you to our Specialized Team and get this resolved as soon as possible, after our chat closes I will send you an email with the ticket number and chat transcript, to which you can reply, I will further transfer the case and our team will reach out back to you as soon as possible, happy to help.
( 17:03:28 ) Visitor: Thx!
( 17:03:35 ) Benedict: No problem, happy to assist!
While we are still on chat, is there anything else I may be able to help you with?
( 17:04:31 ) Visitor: All Good! thank you
( 17:05:11 ) Benedict: Wonderful!