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robafc's avatar
robafc
Helpful | Level 5
1 year ago
Solved

Issue with resizing text/signature boxes on the Signatures page

Is anyone else having issues resizing boxes on a document that you are trying to send for signature?  I can move the boxes around the document but can no longer resize them to fit in a particular are...
Dropbox Sign
  • Neal's avatar
    Neal
    6 months ago

    Hi everyone,

    I just wanted to let everyone on this thread know that we recently shipped some changes for this. We’d made a number of adjustments to improve field placement.

    Thanks for your feedback!

robafc's avatar
robafc
Helpful | Level 5
10 months ago

I just tried and its working for me.

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
10 months ago

Hey everyone, is the issue resolved for you too?

  • phlach's avatar
    phlach
    Helpful | Level 6
    10 months ago

    Fixed now for me as well!  Can we keep it that way?  Pretty please?  😀

  • SamuelAugust's avatar
    SamuelAugust
    Explorer | Level 3
    10 months ago

    I am currently having this issue. It has been a problem for the past few weeks. Just tried on April 11 at 7:30 PM EST and I am not able to resize.

    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      10 months ago

      Hi SamuelAugust, could you try switching browsers to see if this helps?

      Otherwise, you can try using incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely.

      Let me know how it goes!

      • SamuelAugust's avatar
        SamuelAugust
        Explorer | Level 3
        10 months ago

        Hi Jay:

        I was able to get the function to work, thanks.

        Unfortunately, I have a different problem that I need assistance with. When I drag a box (signature box, initial box, date box) to the PDF document, the box "jumps" to a different section of the page and does not land where I drag it to. I then need to drag the box again to my desired location. This problems started a few weeks ago. It adds to the time and is a bit of a hassle. What can be done to fix/address this?

        Thanks.

  • smithe's avatar
    smithe
    New member | Level 2
    10 months ago

    I am still unable to resize the signature box . Also, it doesn't land where I place it. It jumps to another area. I have trying switching browsers to no avail.

    • Nancy's avatar
      Nancy
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      10 months ago

      smithe, is this something you experience on multiple browsers/via incognito window?

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