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robafc's avatar
robafc
Helpful | Level 5
9 months ago
Solved

Issue with resizing text/signature boxes on the Signatures page

Is anyone else having issues resizing boxes on a document that you are trying to send for signature?  I can move the boxes around the document but can no longer resize them to fit in a particular are...
Dropbox Sign
  • Neal's avatar
    Neal
    3 months ago

    Hi everyone,

    I just wanted to let everyone on this thread know that we recently shipped some changes for this. Weā€™d made a number of adjustments to improve field placement.

    Thanks for your feedback!

robafc's avatar
robafc
Helpful | Level 5
8 months ago

I just tried and its working for me.

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
8 months ago

Hey everyone, is the issue resolved for you too?

  • phlach's avatar
    phlach
    Helpful | Level 6
    8 months ago

    Fixed now for me as well!  Can we keep it that way?  Pretty please?  šŸ˜€

  • SamuelAugust's avatar
    SamuelAugust
    Explorer | Level 3
    8 months ago

    I am currently having this issue. It has been a problem for the past few weeks. Just tried on April 11 at 7:30 PM EST and I am not able to resize.

    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      8 months ago

      Hi SamuelAugust, could you try switching browsers to see if this helps?

      Otherwise, you can try using incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely.

      Let me know how it goes!

      • SamuelAugust's avatar
        SamuelAugust
        Explorer | Level 3
        8 months ago

        Hi Jay:

        I was able to get the function to work, thanks.

        Unfortunately, I have a different problem that I need assistance with. When I drag a box (signature box, initial box, date box) to the PDF document, the box "jumps" to a different section of the page and does not land where I drag it to. I then need to drag the box again to my desired location. This problems started a few weeks ago. It adds to the time and is a bit of a hassle. What can be done to fix/address this?

        Thanks.

  • smithe's avatar
    smithe
    New member | Level 2
    8 months ago

    I am still unable to resize the signature box . Also, it doesn't land where I place it. It jumps to another area. I have trying switching browsers to no avail.

    • Nancy's avatar
      Nancy
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      8 months ago

      smithe, is this something you experience on multiple browsers/via incognito window?

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