Can't open Microsoft Online files from Dropbox online

[MCCA]

Everytime I try to open a doc from Dropbox Online into Microsoft Word Online it just opens to a blank page.

I'm on a Dropbox Team.

I have a Microsoft Office Online account through my university (different email to my Dropbox account).

I've tried Chrome and Firefox.

Most importantly, it works fine using another computer (PC) but not my Macbook Pro.

thanks

[Lusil]

Hey @MCCA, thanks for reaching out to us and thanks for trying out another browser!

That definitely helps us narrow down our investigation. 

Could you also try again:

• From an incognito window?
• After clearing your browser's cache? 
• Once you make sure that you're not running any third party browser extensions or plugins? 

Let me know how it goes!

[MCCA · Accepted solution]

Thanks Lusil - I restarted my computer and then it worked again. But will experiment with your suggestions next time this happens as it happens quite often. thanks

[Lusil]

No worries, @MCCA! In any case, I'm glad to hear that you were able to resolve your concern. 

If anything else pops up in the future, just give me a shout. Hope you have a lovely day ahead! 

[imusgbc]

Hi @Lusil,  I am experiencing similar issue. I am using Google Chrome (non-incongito mode). I have turned off ad blockers for dropbox.com and enabled dropbox,com to set cookies. Can you help resolve this issue? Thanks!

[Lusil]

Hi @imusgbc, thanks for nudging us on this thread.

I'd be happy to help look into this, but before we move on, could you confirm if you've tried another browser or an incognito window? How about rebooting your computer? 

Let me know what you find - thanks!

[imusgbc]

Yes, @Lusil, I have tried this in Firefox. Firefox allows me to open mircrosft online files via dropbox.com. However, I can't use Chrome with dropbox.com.

[Lusil]

Thanks for your swift reply, @imusgbc. 

What exactly happens when you try to open the files on the website? Do you get any error messages?

If you do, could you send me a screenshot (without any personal info) so that I can have a better visual understanding of your concern?

Looking forward to hearing back from you!

[imusgbc]

Hi @Lusil, 

It buffers with the mircosoft word/excel logo in a continous loop despite being properly logged into my microsoft account. Below is a photo of the logo. Fyi, my cookies and pop up ad blocker is turned off too. Thanks!

[Lusil]

Could you also clear your browser's cache? Maybe that will do the trick. 

Keep me posted, @imusgbc!