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Cannot log in to Dropbox anymore

Cannot log in to Dropbox anymore

sepide
New member | Level 2
Go to solution

Hi there,

 

Since migrating to a new Mac (via Time Machine) I can no longer log in to Dropbox in the Mac app. I put my username and password, then type in the code sent to me by email, and it fails without giving any meaningful error code. I've tried this multiple times, and the result is the same. Basically, I can't use Dropbox anymore until this is solved.

1 Accepted Solution

Accepted Solutions

Nancy
Dropbox Staff
Go to solution

Hi @sepide, and thanks for posting here today. 

 

Have you, by any chance, tried to reinstall the Dropbox app on your device? If yes, does that seem to make any difference?

 

Let me know, and we’ll take it from there.


Nancy
Community Moderator @ Dropbox
dropbox.com/support


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View solution in original post

24 Replies 24

Nancy
Dropbox Staff
Go to solution

Hi @sepide, and thanks for posting here today. 

 

Have you, by any chance, tried to reinstall the Dropbox app on your device? If yes, does that seem to make any difference?

 

Let me know, and we’ll take it from there.


Nancy
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
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sepide
New member | Level 2
Go to solution

Thanks for the tip. Reinstalling the app solved the issue.

Nancy
Dropbox Staff
Go to solution

I’m glad I could help! 

 

I’ll be around the Community, if you need something else.


Nancy
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
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King_Jaey
Explorer | Level 3
Go to solution

I have tried re-installing the app on my MacOS,  but it still returns the error message that says "something went wrong"

Nancy
Dropbox Staff
Go to solution

Welcome to the forum, @King_Jaey!

 

Out of curiosity, can you please open an incognito window on your web browser and try to sign in to the Dropbox website from there? 

 

I’d like to see if you’ll receive the same error message as the one on the app or if you’re gonna be able to sign in to your Dropbox account with no issues.


Nancy
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
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King_Jaey
Explorer | Level 3
Go to solution

Gosh!

 

I haven't had to manually sign in for so long till now, I was so confident I was using the right password 😄

 

I had to do a password reset, so I'm all good now. Thanks!

Megan
Dropbox Staff
Go to solution

Glad to see that everything is back on track @King_Jaey!

 

If you need anything you know where to find us! 😎


Megan
Community Moderator @ Dropbox
dropbox.com/support


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Colin C.16
Helpful | Level 5
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I have a similar issue. My Mac's drive has just been replaced and alone of all the logins only the Dropbox app has failed, it's fine in Chrome. My phone is not affected and I've tried a password reset using the email address shown on my phone but have not received a p/w reset email [and I've looked in Spam!].

I've tried a reinstall but just as before I'm told my email or p/w is wrong. My browser also logged in to dropboxforum.com with no trouble,

I thought I'd change my p/w on my phone, but AFAICS I can change my name, but not my email address or p/w and it seems the same in Chrome.

If I can't access files on my Mac I guess I'll just move everything to iCloud and close the account.

Hope you guys can help, CC

Walter
Dropbox Staff
Go to solution

Hey @Colin C.16, sorry to hear you're having issues with this.

 

Could you send us a screenshot of the exact error you're getting so that we can have a visual too?

 

If you happen to be on the Basic plan, have you ensured that you have no more than 3 devices connected to your account as you might be hitting the device limit


Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
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