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Re: Dropbox

Couldn't start Dropbox. This may be a temporary error. Please restart Dropbox.

Daniel J.19
New member | Level 2
Go to solution

Migrated data from my old Macbook Pro (Intel chip) to a new one (M2 chip).  Dropbox was the only program that did not migrate.  The dropbox name appears in Finder but with no files.  The dropbox icon on my menu bar is gone.  When I try to download the dropbox installer for the icon a message appears that the installer "Couldn't start Dropbox.  This may be a temporary error. Please restart Dropbox."  How do you fix this?  

1 Accepted Solution

Accepted Solutions

Walter
Dropbox Staff
Go to solution

Hey @Daniel J.19, sorry to hear you're having issues with this.

 

Did you try quitting the app and relaunching it at all?  Could you check if this persists after rebooting your computer?

 

If it does, you may need to perform a clean, advanced reinstall.

 

In any case, please keep me posted!


Walter
Community Moderator @ Dropbox
dropbox.com/support


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View solution in original post

2 Replies 2

Walter
Dropbox Staff
Go to solution

Hey @Daniel J.19, sorry to hear you're having issues with this.

 

Did you try quitting the app and relaunching it at all?  Could you check if this persists after rebooting your computer?

 

If it does, you may need to perform a clean, advanced reinstall.

 

In any case, please keep me posted!


Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join

Daniel J.19
New member | Level 2
Go to solution

Thanks for the message and suggestion.  I was able to do a reinstall.  The icon appeared and so did my dropbox files in Finder.  So far so good. 

Need more support?