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Double Notification Settings - New MacOS Mojave 10.14

Double Notification Settings - New MacOS Mojave 10.14

DB-LifeHack5000
Explorer | Level 3
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I just setup dropbox on a new mac running the latest MacOS Majave 10.14.

Under the Mac Notification Settings, i see two seperate options to change how i want the dropbox notification settings to appear. 

 

Please see attached.

 

Screen Shot 2018-09-29 at 11.37.00 AM.png

 

1 Accepted Solution

Accepted Solutions

Jay
Dropbox Staff
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Hi everyone, I have an update for you!
 
This is now considered to be expected behavior in the latest version of the Dropbox desktop application. It allows you to have settings for two different type of notification styles for Dropbox. 
 
You can allow Alerts, which are persistent notifications for critical updates from the Dropbox desktop app, and Banners, which are quick notifications about updates to Dropbox files etc.
 
While I can’t speak for Chrome, or any other apps that have two notifications in that tab, I imagine it’ll be for the same purpose, though you can check with them for more info.
 
Hopefully this should clarify matters for you all! 

Jay
Community Moderator @ Dropbox
dropbox.com/support


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16 Replies 16

Jay
Dropbox Staff
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That is rather peculiar! Perhaps a remnant from the upgrade to Mojave?
 
Could you try rebooting the machine completely to see if this helps? Otherwise, try uninstalling the app and then re-installing it.

Jay
Community Moderator @ Dropbox
dropbox.com/support


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yousefali2020
Explorer | Level 4
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@DB-LifeHack5000 wrote:

I just setup dropbox on a new mac running the latest MacOS Majave 10.14.

Under the Mac Notification Settings, i see two seperate options to change how i want the dropbox notification settings to appear. 

 

Please see attached.

 

Screen Shot 2018-09-29 at 11.37.00 AM.png

 


Re-installing Dropbox App fixed the problem for me on macOS.

DB-LifeHack5000
Explorer | Level 3
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After uninstalling, restarting system, installing, restarting system i am still getting double notification options in the system settings...

 

 

DB-LifeHack5000
Explorer | Level 3
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Do you have any other ideas on what is causing this issue? 

Jay
Dropbox Staff
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Try doing an advanced reinstall since this will remove all settings related to Dropbox on your machine.

Jay
Community Moderator @ Dropbox
dropbox.com/support


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alejandropg
New member | Level 2
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Same problem after advanced reinstall.

When you reinstall Dropbox you get two entries in the notification center. One with "Alerts" and the other with "Banners".

dropbox-duplicate-notifications.png

Jay
Dropbox Staff
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Just to check, did you reboot your machine between uninstalling and reinstalling the app?
 
If not, could you try that again to see if this clears the notification option.

Jay
Community Moderator @ Dropbox
dropbox.com/support


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MasterDingo
New member | Level 2
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i Have the same problem, tried the advanced reinstall, i think is a bug

Michael L.52
Helpful | Level 6
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I have the same issue on a brand-new Mac that came with Mojave installed, so I don't think it has to do with upgrade remnants. I also have the same with Google Chrome. In both cases, one is "alerts" and the other is "banners".

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