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Dropbox Passwords Extension on Chrome

Dropbox Passwords Extension on Chrome

ks17
Explorer | Level 3

The Passwords extension is not working on Chrome.

  • I've cleared my browsing data, cache, and cookies
  • I've tried uninstalling and reinstalling Chrome
  • I've removed and added the extension multiple times, but it fails to successfully connect to my account after it finds my Dropbox account and I give it permission. The webpage times out as well.
  • The extension works fine on Safari, so it's not my account. 

This problem started around the time of the last update to the Passwords extension, so I expect that's the problem. Is this an issue Dropbox is aware of and can fix?

 

3 Replies 3

Walter
Dropbox Staff

Hey @ks17, sorry to hear you're having issues with this and thanks for the detailed report.

 

Can you please clarify the exact version of your browser and send us a screenshot of the page that's timing out for you? 

 

Thanks!


Walter
Community Moderator @ Dropbox
dropbox.com/support


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ks17
Explorer | Level 3

browser version: 

Screen Shot 2023-01-06 at 12.13.58.png

 

When I install the extension, it sends me here. Giving approval through the notification on another device doesn't make anything happen, so I try my recovery words. They also don't make anything happen. Then it times out. 

Screen Shot 2023-01-06 at 12.14.59.png

 

This is the timeout I get after a bit: 

Screen Shot 2023-01-06 at 12.17.35.pngtt

Jay
Dropbox Staff

Hi @ks17, as we're not experiencing similar issues, there should be another factor affecting the browser on your end preventing the app from working.

 

Do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?


Jay
Community Moderator @ Dropbox
dropbox.com/support


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    Jay Dropbox Staff
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    ks17 Explorer | Level 3
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    Walter Dropbox Staff
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